Five integrated modules take the best of CRM and add features that work the way you do—in a familiar Microsoft environment. From easy customization to flexible reporting to fast, intuitive searches, Microsoft Dynamics CRM is a must-have for the customer-centric business.

SALES
CREATE DEMAND AND GENERATE NEW BUSINESS
No matter how complex your sales process, Microsoft Dynamics CRM can help you quickly qualify sales leads and opportunities, streamline your sales strategy, and help your force access critical customer information at a moment’s notice to help make the sale.

MARKETING
GET BETTER DECISION-MAKING CAPABILITIES WITH A CLEARER VIEW OF CUSTOMERS
Transform customer information into action with Microsoft Dynamics CRM. You’ll have clear insight into your customers' unique needs and preferences with reporting and analysis tools built on Microsoft SQL Server™. Use the targeted information you glean to focus your marketing efforts and execute smarter campaigns.

CUSTOMER SERVICE
PROVIDE MORE VALUE TO CUSTOMERS
Every interaction with a customer is vital. From delivering the right answer the first time, to resolving issues appropriately to coordinating services, Microsoft Dynamics CRM can help enhance your relationships with your customers by enabling you to offer high-quality, personalized service.

ANALYTICS
CAPTURE TIMELY AND ACTIONABLE INSIGHTS INTO YOUR BUSINESS
Information you can understand and put to work quickly is key in your competitive world. Microsoft Dynamics CRM uses predictive analytics to turn your data into knowledge, from prioritizing leads to recommending strategic cross- and up-sell opportunities. You can even combine data with integrated workflow to respond in real-time to your business changes.

WORKFLOW
SHARE INFORMATION ACROSS YOUR ORGANIZATION AND STAY PRODUCTIVE
Collaborate at every level—and give everyone access to the business process best practices that can make them more effective and efficient. Microsoft Dynamics CRM empowers a more consistent, productive company.